Privacy Policy

01 · Introduction

NineGravity (“we”, “us”) operates ninegravity.com and provides WordPress audit, development, and maintenance services. This policy explains what personal information we handle and how.

We are based in Ahmedabad, India, and operate with clients in India, the United States, Europe, and elsewhere. Our practices are designed to comply with the Indian DPDP Act 2023, the EU GDPR, and the California CCPA.

02 · What we collect

We collect only what we need to run our business and deliver our services:

• Contact details you submit through our forms – name, email, phone (optional), company and website URL.
• Project information you share with us during engagements – WordPress admin access, hosting credentials, design assets, and analytics access.
• Payment details processed by our payment partners (Stripe, Razorpay). We do not store card numbers ourselves.
• Basic analytics about your visit to this site – anonymized page views, referrer, country, and device class.

03 · Why we collect it

We use your information to:

• Respond to your enquiry and deliver the service you’ve engaged us for.
• Send you our weekly newsletter, but only if you explicitly opted in.
• Improve our website and content based on aggregate, anonymized usage patterns.
• Meet legal obligations – tax, accounting, and regulatory record-keeping.

We do not sell your data. We do not rent, trade, or license it to third parties for marketing purposes.

04 · How we store it

Data is stored on servers operated by reputable providers (AWS, Google Cloud) in the United States and Europe. Access is restricted to NineGravity team members who need it to do their job. Credentials you share with us during engagements are kept in a password manager with audit logs.

05 · Who we share it with

We share information only with service providers that help us operate the business:

• Hosting and email providers (AWS, Google Workspace).
• Payment processors (Stripe, Razorpay).
• Analytics (privacy-focused: Plausible, Fathom).
• Legal, accounting, or regulatory authorities when required by law.

06 · Cookies & analytics

This site uses a minimal set of cookies: one session cookie for form submissions, one preference cookie if you explicitly opt into something. We use privacy-focused analytics that do not set tracking cookies and do not collect personally identifiable information.

07 · Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your information (with limited exceptions for legal and accounting records).
• Export your information in a portable format.
• Object to processing or withdraw consent at any time.

To exercise any of these, email privacy@ninegravity.com. We respond within 30 days.

08 · How long we keep it

Contact enquiries are kept for 24 months after last interaction, then deleted. Client project records are kept for 7 years (tax and accounting compliance). Newsletter subscriptions are kept until you unsubscribe. Anonymous analytics is retained in aggregate only.

09 · Changes to this policy

If we update this policy, the “last updated” date at the top of the page changes. Material changes will also be emailed to active clients and newsletter subscribers at least 14 days before they take effect.

10 · Contacting us

NineGravity
Satellite, Ahmedabad 380015, Gujarat, India
privacy@ninegravity.com

For questions about this policy, or to exercise any right described above, please use the email address above. We’ll respond within one business day.